Ways to Pay

There are several benefits to ePay:

• ePay enables you to pay your bill online – no checks, no postage.
• Automatic email alerts let you know when your latest bill is ready to review. By going paperless, you help the environment by reducing the use of paper in producing a bill and fuel associated with mailing the bill and subsequent payment.
• You are able to store banking and credit/debit card information for later use.
• You can review prior bills and payment activity using ePay.
• You may view and update payment information and view usage history.

No. When you sign-up for ePay, you will receive an email when your bill is ready to view and you will not receive a paper bill by mail. However, all your billing information and history will be stored electronically once you log into your account.

Yes, with ePay you can view account bill history, store payment information and update your information as needed.

Pay Now is for online payment only. You cannot view bill history.

All you need is Internet service, a valid email address, your Grant PUD account number and a credit/debit card number (VISA, Discover, American Express or MasterCard) or a bank account number (checking or savings), depending upon the payment method you choose to use.

Yes, you may receive your bill by email and pay through your online bank payment service.

Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.

Yes, each person can set up alternate payment methods, but only one User ID and password can be associated with each account. Contact us if you need help to set up payment methods.

Yes. This is an easy way to pay if you plan to be out of town or want to pay in advance for other reasons.

Below the login, there is a “Forgot your password” link. Click on it and follow the steps for help. Your password must be between 6 to 16 alphanumeric characters and must contain at least one letter and one number.

Yes, and it is easy to do. Once you are enrolled, simply add additional accounts using the “Multiple Accounts” function.

Login to ePay and then go to “Contact Us." You can change it here.

No. You may change information in the ePay service but this will not change your Grant PUD account information. Please contact Customer Service by calling (509) 766-2505 or emailing at customerservice@grantpud.org.

1. Login to your ePay account.
2. On the left menu, click "Payment Methods".
3. Click on the payment method you would like to change.
4. Add new credit/debit card information and press "Update".
5. If you are set up for auto pay, this will also need to be updated. Click "Payment Rules" on the left menu.
6. Click on the current payment rule you have set up for autopay. Select the blue "Delete" button on the bottom right.
7. Go back to the "Payment Rules" page and click the button "Add Recurring Payment Rule" on the top right. 
8. Add the new payment method that you updated earlier. 
9. When updating, you will need to manually pay your bill the first month. Click on the "Pay my bill" text in the left menu. 
10. Check the box to select the amount that is due and click "Continue"
11. Select the new payment method in the dropdown and click "Continue"
12. Review the information and press "Make Payment".