Outages

Grant PUD power is available more than 99.99 percent of the time. Sometimes, power outages do still happen. If you're experiencing a power outage learn what to do here.

Report an outage

800.216.5226

Customer Service

509.766.2505

Report an Outage 24/7

800.216.5226

Call to report an outage or emergency involving power 24 hours a day, 7 days a week.

TO REPORT A STREET LIGHT OUTAGE

E-mail customerservice@gcpud.org or call us at (509) 766-2505.

For an emergency regarding street lighting call us anytime at (800) 216-5226.


Do not call 911 to report an outage. Calling 911 will delay our response time and distract emergency personnel from their actual emergencies.

Stay away from downed power lines!

Even the ground near a downed line can be dangerously charged with electricity. Never come in contact with anyone who is being shocked or anything that is touching a power line.

Stay Informed

Follow us on Facebook and Twitter for outage updates.

For more helpful tips on how to prepare for a power outage emergency…

VISIT OUR FRIENDS AT THE AMERICAN RED CROSS

outages room

Never operate the generator in enclosed or partially enclosed spaces. Generators can produce deadly levels of carbon monoxide very quickly. Use carbon monoxide detectors in enclosed spaces to monitor air quality while generators are running.

outages connection

Do not connect generators directly to household wiring without an appropriate transfer switch installed. Power from generators connected directly to household wiring can backfeed along power lines and electrocute anyone coming in contact with them, including linemen making repairs.

outages warning

Do not overload the generator. A portable generator should be used only when necessary and only to power essential equipment or appliances.

Scheduled Outages

If we have to cut power, we'll attempt to advise customers with known life-support equipment ahead of time of the date, time and length of the planned outage.

Be Prepared

Customers with medical needs should make preparations in advance for unexpected power outages. Participation in the program does not mean that power will not be disconnected for nonpayment or interrupted due to an unplanned outage.

Emergency Preparedness

All households should assemble an emergency kit to improve comfort and safety during prolonged power outages or other emergencies.

Contact the Grant County Department of Emergency Management at (509) 762-1462 and visit ready.gov for specifics on creating an emergency kit and forming a family emergency plan.

A basic emergency preparedness kit could include the following recommended items:

  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation
  • At least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter in place.
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Wrench or pliers to turn off utilities, such as water or natural gas.
  • Manual can opener for food
  • Local maps
  • Cell phone with chargers, inverter or solar charger
  • Prescription medications or other important supplies specific to your family
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Power Outage FAQs

Who do I call when my power is out?

Call our toll free power outage number at (800) 216-5226. After you call, turn off the breaker to your water heater, unplug sensitive electronic equipment and turn down your heater or air conditioner. This will protect your equipment and also prevent a load surge on our system when the power comes back on.

What causes power outages?
How long will the power be out?
Why do my neighbors have power and I don't?
What about the food in my freezer or refrigerator?
How will I get water when my pump isn't working?
If I have trees down on my property, what should I do?
When is it safe to turn everything back on?
My power came on and then shut off a short time later, why?
I have electric-powered home medical equipment, how can I get help when the power is out?
I'm worried about exposure to the cold or heat. Is there any help for me?
How can I safely use a portable generator, grill or gas stove?
Can I make a claim to Grant PUD for damages because of a power outage?
Why don't we put all the power lines underground?

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