FAQs

• Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
• ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.

There are several benefits to ePay:

• ePay enables you to pay your bill online – no checks, no postage.
• Automatic email billing allerts let you know when your latest bill is ready to review. By going paperless, you help the environment by reducing the use of paper in producing a bill and fuel associated with mailing the bill and subsequent payment.
• You are able to store banking and credit/debit card information for later use.
• You can review prior bills and payment activity using ePay.
• You may view and update payment information and view usage history.

No. When you sign-up for ePay, you will receive an email when you bill is ready to view and will not receive a paper bill by mail.

Yes, with ePay you can view account bill history, store payment information and update your information as needed.

Pay Now is for online payment only. You cannot view bill history.

All you need is Internet service, a valid email address, your Grant PUD account number and a credit/debit card number (VISA or MasterCard) or a bank account number (checking or savings), depending upon the payment method you choose to use.

Yes, you may receive your bill by email and pay through your online bank payment service.

Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.

Yes, each person can set up alternate payment methods, but only one User ID and password can be associated with each account. Contact us if you need help to set up payment methods.

Below the login, there is a “Forgot your password” link. Click on it and follow the steps for help. Your password must be between 6 to 16 alphanumeric characters and must contain at least one letter and one number.

Yes. This is an easy way to pay if you plan to be out of town or want to pay in advance for other reasons.

Yes, and it is easy to do. Once you are enrolled, simply add additional accounts using the “Multiple Accounts” function.

Login to ePay and then go to “Contact Us." You can change it there.

No. You may change information in the ePay service but this will not change your Grant PUD account information. Please contact Customer Service by calling (509) 766-2505, (800) 422-3199 or emailing at customerservice@grantpud.org.

Login to your ePay account. Update credit/debit card changes when making your payment by resubmitting the new credit/debit card number (VISA or MasterCard) and/or expiration date.

• Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
• ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.

Simply go to Grant PUD’s Web site at www.grantpud.org. Click either the orange Make a Payment button located in the top right corner of every page or use the ePay Login button located on the home page. Follow the steps to use Pay Now or sign up for ePay.

All you need is Internet service, a valid email address, your Grant PUD account number and a credit/debit card number (VISA or MasterCard) or a bank account number (checking or savings), depending upon the payment method you choose to use.

It’s a quick, easy and secure way to pay your bill online and available 24 hours a day. You can pay your bill when it’s convenient for you. You also save on postage.

There’s no cost. It’s FREE!

You may pay with a credit/debit/prepaid card (Visa, MasterCard, Discover, or American Express) or directly from your bank checking or saving account.

A maximum of three (3) business days. Payments made before 4:00 p.m. Pacific time will be posted that night. Payments made after 4:00 p.m. Pacific time will NOT be processed until the following night. Accounts that are delinquent are subject to disconnect. Please make your payment at any of our payment locations.

Call Customer Service during normal business hours, Monday – Friday, 8 a.m. to 5 p.m. at (509) 766-2505 or (800) 422-3199. Or you may email your questions to customerservice@grantpud.org.

The routing transit number can be found in the lower left-hand side of your check. The checking account number is to the right of the routing number.

Use the 5-digit mailing address zip code shown on your most current bill.

Yes, with ePay you can view account bill history, store payment information and update your information as needed.

Pay Now is for online payment only. You cannot view bill history.

Yes, and it is easy to do. Once you are enrolled, simply add additional accounts using the “Multiple Accounts” function.

No, all SurePay account customers have been rolled into the ePay service.

Simply click the ePay login button or the ePay signup button.

A new window will open and you will click the Enroll button in the New User box.

1. Enter information needed. (You will need your Grant PUD account number and the 5-digit mailing address zip code on your most current bill.)

2. Enter information requested – create user ID, password, hint question, contact information and confirm that you agree to the terms and conditions.

There are several benefits to ePay:

• ePay enables you to pay your bill online – no checks, no postage.
• Automatic email billing allerts let you know when your latest bill is ready to review. By going paperless, you help the environment by reducing the use of paper in producing a bill and fuel associated with mailing the bill and subsequent payment.
• You are able to store banking and credit/debit card information for later use.
• You can review prior bills and payment activity using ePay.
• You may view and update payment information and view usage history.

After you have signed up for ePay, you will receive an email notice that your bill is ready for review online.

1. After you login, review your bill (ePay home).

2. Click on the “Payment” button and select the accounts you want to pay and enter the payment amount and date.

3. Select a payment method.

4. Enter the credit/debit card (VISA or MasterCard) or bank checking/savings account information. Confirm you have reviewed the terms and conditions.

5. Confirm payment information and then click on “Make Payment”. You will receive an email confirmation.

No. When you sign-up for ePay, you will receive an email when you bill is ready to view and will not receive a paper bill by mail.

Yes, you may receive your bill by email and pay through your online bank payment service.

Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.

Yes, each person can set up alternate payment methods, but only one User ID and password can be associated with each account. Contact us if you need help to set up payment methods.

Yes. This is an easy way to pay if you plan to be out of town or want to pay in advance for other reasons.

Below the login, there is a “Forgot your password” link. Click on it and follow the steps for help. Your password must be between 6 to 16 alphanumeric characters and must contain at least one letter and one number.

Yes. After you have signed up for ePay, click “Payments”, then click on “Recurring Payments” and follow the steps to add a recurring payment rule. The recurring payment will start with your following bill. Please note that you will still need to make a one-time-payment for your current bill since the recurring payment will not begin until your next bill.

Yes, and it is easy to do. Once you are enrolled, simply add additional accounts using the “Multiple Accounts” function.

Login to ePay and then go to “Contact Us." You can change it there.

No. You may change information in the ePay service but this will not change your Grant PUD account information. Please contact Customer Service by calling (509) 766-2505, (800) 422-3199 or emailing at customerservice@grantpud.org.

Login to your ePay account. Update credit/debit card changes when making your payment by resubmitting the new credit/debit card number and/or expiration date.

There are several benefits to ePay:

• ePay enables you to pay your bill online – no checks, no postage.
• Automatic email billing allerts let you know when your latest bill is ready to review. By going paperless, you help the environment by reducing the use of paper in producing a bill and fuel associated with mailing the bill and subsequent payment.
• You are able to store banking and credit/debit card information for later use.
• You can review prior bills and payment activity using ePay.
• You may view and update payment information and view usage history.

After you have signed up for ePay, you will receive an email notice that your bill is ready for review online.

1. After you login, review your bill (ePay home).

2. Click on the “Payment” button and select the accounts you want to pay and enter the payment amount and date.

3. Select a payment method.

4. Enter the credit/debit card or bank checking/savings account information. Confirm you have reviewed the terms and conditions.

5. Confirm payment information and then click on “Make Payment”. You will receive an email confirmation.

No. Pay Now is for online payment only. Sign up for ePay to review your bill history and other information, and to receive your bill online.

Yes.

Pay Now and ePay security features includes SSL (Secure Sockets Layer) that ensures your connection and information is secure; a strictly enforced 128-bit encryption security level; and, automatic sign-off after 20 minutes of inactivity.

Most of the supported browsers will give you a message box stating when you are going into a secure session. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with http:// in standard, non secure mode and with https:// in secure mode. The “s” in the https” stands for secure.

Having options is always a good thing! We have several service providers available for you to choose. Your service provider will be your primary contact for your network connection, so it's important that you take the time to see what they have to offer and choose the one that best meets your needs.

After you choose a service provider, your service provider will coordinate the installation of needed equipment, including a device called a gateway, at your location. Your provider should be able to give you a timeline for when your service will be available. Your service provider will also be able to recommend any equipment that you might want inside your home, including a wireless router if that's something you want to use to connect your devices to the network.

Your point of contact is your service provider for all problems with the network. The provider will coordinate network problems with Grant PUD.

The manual operation of our 49,000 existing meters requires Grant PUD employees to make at least one in-person visit to every business and residence across the county, month after month, year after year.With advanced metering, Grant County PUD will be able to read data generated by any meter in our county—all without leaving the office. We’ll save money by gaining efficiency, and pass those savings on to our customers. AMP will also give us the ability to better identify and respond to outages. If an outage occurs, our advanced meters will help us locate the problem and restore power more quickly. The time is right for this enhancement. Our existing meters have served us well for decades, but it’s important for us to make some changes to our aging infrastructure as we look toward the future.

Our transition to advanced metering began in the Moses Lake area in September of 2017. After that, we expanded south to Warden, followed by a westward push to the Mattawa and Royal Slopes, before heading north to the Quincy Valley, Ephrata, Soap Lake areas and finishing in the Grand Coulee region. We achieved full adoption of advanced metering technology across Grant County in 2019.

Grant County PUD planned to invest $14.9 million over the three year project to upgrade our 49,000 existing meters. The project will pay for itself in just six years. Over a 10-year period, we estimate that advanced metering will result in a cumulative savings of $35.6 million—an excellent return on investment that will enable us to keep providing low-cost energy to our customers.

This is a proven and practical technology. Advanced metering is well-established around the world, with more than 50 million advanced meters in the United States alone. AMP will help the PUD keep our customers’ rates affordable for years to come.

You won’t notice much of a change on the bill you receive each month. You’ll still receive your regular monthly bill—and it will still be due 25 days after it is sent to you. What will change is that you will now receive the most accurate, timely meter read possible. At pre-determined, regular intervals, your meter will send the PUD data on how much energy you’ve consumed, eliminating the need for a PUD employee to manually read the meter. This communication directly from the meter to the PUD takes only a few seconds per day and will give us more accurate and timely information about your energy use.

When energy theft occurs, we all lose. Advanced metering makes it easier for Grant PUD to identify and prevent energy theft—for example, when someone tampers with a meter or connects to our system without authorization.

Yes. Advanced meters are designed to regularly send a few short messages every day through a secure digital communications system. The signal will only last for a few seconds during a typical transmission. A person will be exposed to a higher level of radio frequency in one 30-minute wireless phone call than in 20 years of exposure to our new metering system.

Yes. Grant County PUD abides by stringent policies protecting the privacy and security of your electronic usage data. Meter readings and other meter data will be transmitted over a secure gateway to our office. And because we’ll no longer need to make regular home visits to every customer in the county, you’ll have a bit more personal privacy, too.

We are providing a manual meter-reading service to customers who wish to pay for it. The cost of this program reflects the time and expense involved in sending employees to manually read the older devices. The cost to have the radio-read portion of the meter disabled is a one-time fee of $250.99 and then an on-going fee of $64.34 a month for a meter reader to continue reading the meter. These costs will be reviewed annually.

Our AMP meters operate by transmitting a radio frequency back to a central location. When they are transmitting, with a signal that lasts for just a few seconds, the meters emit approximately 1,000 times less RF than a wireless telephone. A person is exposed to more RF in a single 30-minute cell phone call then they would receive over 20 years from an AMP meter. Below is a comparison of everyday items that carry an RF signal compared to a typical AMP meter:

Call our toll free power outage number at (800) 216-5226. After you call, turn off the breaker to your water heater, unplug sensitive electronic equipment and turn down your heater or air conditioner. This will protect your equipment and also prevent a load surge on our system when the power comes back on.

Power outages can be caused by weather conditions, accidents that damage electrical equipment or mechanical problems. While we constantly monitor and maintain our electrical system, power outages cannot always be prevented. As soon as we become aware of outages, we have crews respond to the situation and begin the process of restoring power.

Typically the length of an unplanned outage will not be known until our crews have an opportunity to assess the situation. Power outages are a fluid situation and the restoration times may change depending on a number of factors as we work to safely restore power. In the case of major outages affecting a large number of people, we will provide updates to our customers through Facebook and Twitter and also send updates to local media outlets.

First, check to make sure that no breakers have tripped in your circuit breaker panel. If all of your breakers are operational, then there is likely a problem with your connection to our distribution system. Also, keep in mind that the equipment that services your neighbors might not be the same equipment that services you. Sometimes, if the problem is localized to just your connection, we will not know about the outage until you report it, so it's important to call our outage line at (800) 216-5226 if you haven't already done so.

Keep the doors to your refrigerator and freezer closed as much as possible during the outage. If the outage is longer than four hours, consider using ice or dry ice to help preserve your food. For information regarding food safety, contact the Grant County Health District. The US Department of Agriculture is also a good resource of information.

If you do not have drinking water stored, your best option is to go to a location that has safe drinking water and get enough to last each person in your household for the anticipated duration of the outage. The recommendation is a gallon of water per person per day in normal temperatures. In cases of extreme heat, it's two gallons of water per person. If you cannot leave your home and you don't know anyone who can bring you water, contact the Grant County Health District at granthealth.org or (509) 754-6060 or the American Red Cross (509) 663-3907 or redcross.org. If you are concerned about livestock and do not have a way to get them water during a prolonged outage, contact the American Red Cross.

If you have trees down on your property that are touching or have damaged power equipment, then do not go anywhere near the trees or the equipment until a Grant PUD crew arrives on scene and tells you it's safe to remove the trees. We do not remove fallen trees from private property and suggest you call your property-insurance agency to report the damage.

When the power comes back on, wait a few minutes before plugging in your sensitive electronic equipment and turning on your water heater, major appliances, and heater or air conditioning. After a few minutes, the circuits on our electrical system should be ready for the increased demand.

Restoring power is a complex and dangerous job. Sometimes after a line is repaired in one location, other damage causes the line to go out again. It also may be necessary to turn off your power temporarily to safely repair other problems.

If you are having a life-threatening medical emergency because of a power outage, hang up and call 911. If it is not a life-threatening emergency, find a place you can go that does have power. If you cannot leave your home, contact the American Red Cross at (509) 663-3907 or redcross.org. We will try to restore power to you as quickly and as safely as possible. It is important to prepare in case of outages. For more information click here.

If the outage is prolonged and you do not have a way to stay warm or keep cool, please contact the American Red Cross at (509) 663-3907 or redcross.org.

Portable generators should only be used outdoors, never in enclosed spaces, and away from windows and ventilation units. Do not connect portable generators directly to household wiring and do not overload a generator. Read more here. Also, never use a backyard grill or stove indoors. They produce fumes that can be deadly in confined spaces.

We cannot be held responsible for things that happened beyond our control and while we have one of the most reliable power systems in the world, we cannot guarantee there will never be power outages. If you believe you have been damaged through our negligence, review our Tort Claim Form.

When we assess how to operate and maintain our power system, we consider several factors. Here in Grant County, we have many open areas with few trees, and elevated lines are typiclaly the most efficient and effective way to deliver electricity to the majority of our customers.