FAQs

Most Popular Questions

What options does Grant PUD offer for online bill pay?
  • Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
  • ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.
What are the benefits to enrolling in ePay and receiving my monthly bill online?
Will I continue to receive my bill by mail?
Can I review bill history and information?
What do I need to use ePay?
If I pay my bill through other online bill payment services (such as through my bank) can I sign up for ePay?
Can I set up more than one bank account to make online payments?
My (spouse, roommate(s), domestic partner) and I want to pay the bill alternately or make partial payments. Can we do that?
What if I forget my password?
Can I pay my account in advance?
Can I pay more than one Grant PUD account using ePay?
How do I change my email address online?
Can I change my mailing address or other contact information online?
What if my credit/debit card number or expiration date changes?

Billing & Payment

What options does Grant PUD offer for online bill pay?
  • Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
  • ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.
How do I use Online Bill Pay?
What do I need to use ePay?
Why should I use Online Bill Pay?
Is there a cost to use ePay or Pay Now?
What form of payment can I use?
How long does it take to process my payment?
If I have a question about online services, what can I do?
When setting up my payment method, where can I find my bank's routing number and my checking account number?
To use either ePay or Pay Now, what zip code should I use?
Can I review bill history and information?
Can I pay more than one Grant PUD account using ePay?
If I had a SurePay account, do I need to sign-up for ePay?
How do I sign-up to use ePay?
What are the benefits to enrolling in ePay and receiving my monthly bill online?
How do I make a payment with ePay?
Will I continue to receive my bill by mail?
If I pay my bill through other online bill payment services (such as through my bank) can I sign up for ePay?
Can I set up more than one bank account to make online payments?
My (spouse, roommate(s), domestic partner) and I want to pay the bill alternately or make partial payments. Can we do that?
Can I pay my account in advance?
What if I forget my password?
May I set up a recurring payment on my account by using ePay?
Can I pay more than one Grant PUD account using ePay?
How do I change my email address online?
Can I change my mailing address or other contact information online?
What if my credit/debit card number or expiration date changes?
What are the benefits to enrolling in ePay and receiving my monthly bill online?
How do I make a payment with ePay?
Can I review bill history or other information with Pay Now?
Can I pay multiple accounts using Pay Now?

Security FAQs

What is an appropriate browser?

We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer. If you need a newer version of Microsoft Internet Explorer, you can download it here.

How secure is my sensitive banking information and personal information?
How do I know when a secure session has been created?
What options does Grant PUD offer for online bill pay?
What options does Grant PUD offer for online bill pay?

High Speed Network / Fiber FAQs

Which service provider should I choose?

Having options is always a good thing! We have several service providers available for you to choose. Your service provider will be your primary contact for your network connection, so it's important that you take the time to see what they have to offer and choose the one that best meets your needs.

What must be done to get me connected?
Who do I call if there's a problem with my service?

Advanced Metering Program FAQs

What is advanced metering technology, and why is it the right choice for Grant County?

The manual operation of our 49,000 existing meters requires Grant PUD employees to make at least one in-person visit to every business and residence across the county, month after month, year after year.With advanced metering, Grant County PUD will be able to read data generated by any meter in our county—all without leaving the office. We’ll save money by gaining efficiency, and pass those savings on to our customers. AMP will also give us the ability to better identify and respond to outages. If an outage occurs, our advanced meters will help us locate the problem and restore power more quickly. The time is right for this enhancement. Our existing meters have served us well for decades, but it’s important for us to make some changes to our aging infrastructure as we look toward the future.

When will this change occur?
How much will this technology cost?
How will this affect my monthly bill?
Do these new meters make it easier for someone to steal power from me?
Are the new meters safe?
Will my data remain private?
Do I have the option to continue having my meter read manually?
What kind of radio signal is used?

Power Outages FAQs

Who do I call when my power is out?

Call our toll free power outage number at (800) 216-5226. After you call, turn off the breaker to your water heater, unplug sensitive electronic equipment and turn down your heater or air conditioner. This will protect your equipment and also prevent a load surge on our system when the power comes back on.

What causes power outages?
How long will the power be out?
Why do my neighbors have power and I don't?
What about the food in my freezer or refrigerator?
How will I get water when my pump isn't working?
I have trees down on my property, what should I do?
When is it safe to turn everything back on?
My power came on and then it shut off a short time later, why?
I have electrically-powered home medical equipment, how can I get help when the power is out?
I'm worried about exposure to the cold or heat. Is there any help for me?
How can I safely use a portable generator, grill or gas stove?
Can I make a claim to Grant PUD for damages because of a power outage?
Why don't we put all of the power lines underground?