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FAQs

Most Popular Questions

What options does Grant PUD offer for online bill pay?
  • Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
  • ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.

Billing & Payment

What options does Grant PUD offer for online bill pay?
  • Pay Now - A simple, quick way to make a one-time payment online with no enrollment or login needed. All you need is your Grant PUD account number, the five digits of your mailing zip code and your payment method.
  • ePay - Another Online Bill Pay service - a more robust online service that allows you to receive and pay your bill online, review past bills and other account information, and sign up for recurring automatic payments.

Security FAQs

What is an appropriate browser?

We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer. If you need a newer version of Microsoft Internet Explorer, you can download it here.

High Speed Network / Fiber FAQs

Which service provider should I choose?

Having options is always a good thing! We have several service providers available for you to choose. Your service provider will be your primary contact for your network connection, so it's important that you take the time to see what they have to offer and choose the one that best meets your needs.

Advanced Metering Program FAQs

What is advanced metering technology, and why is it the right choice for Grant County?

The manual operation of our 49,000 existing meters requires Grant PUD employees to make at least one in-person visit to every business and residence across the county, month after month, year after year.With advanced metering, Grant County PUD will be able to read data generated by any meter in our county—all without leaving the office. We’ll save money by gaining efficiency, and pass those savings on to our customers. AMP will also give us the ability to better identify and respond to outages. If an outage occurs, our advanced meters will help us locate the problem and restore power more quickly. The time is right for this enhancement. Our existing meters have served us well for decades, but it’s important for us to make some changes to our aging infrastructure as we look toward the future.

Power Outages FAQs

Who do I call when my power is out?

Call our toll free power outage number at (800) 216-5226. After you call, turn off the breaker to your water heater, unplug sensitive electronic equipment and turn down your heater or air conditioner. This will protect your equipment and also prevent a load surge on our system when the power comes back on.