Grant PUD's COVID-19 Response

As all of us at Grant PUD work through our response to COVID-19 we want to assure customers that our teams continue their daily activities of providing service and support to those throughout Grant County. 

As a precautionary measure for the safety of customers and employees, we have restricted public access to all of Grant PUD facilities until further notice. However, we remain open for business and we are dedicated to continuing to generate and deliver power and maintaining our high-speed fiber internet network for our customers. 

Our personnel will continue responding to outages and emergencies anytime of day. If you have disruption in power service, simply call our outage number at 800-216-5226

We are grateful for the patience and understanding shown by our customers as we have taken these precautionary measures to protect our mission-critical functions.

We're ready to help!

Online at grantpud.org

Sign up for an ePay account to pay your bills online via credit/debit card or automatic withdrawal from your checking or savings account. Customers also have the option to make a one-time online payment. 

By Phone 

Call 509-766-2505 during normal business hours to pay your bill. You can either use our automated pay-by-phone feature or speak with a customer service representative. Please be sure to have the following items ready when calling: 

• Your Grant PUD account number 

• Payment method and details 

• Amount you would like to pay

U.S. Postal Service​ 

Send your payment* by check or money order in the envelope provided with your bill to:

Grant PUD
PO Box 1519
Moses Lake, WA 98837

*Please do not send cash payments by mail. During this time it may take longer than usual to process payments received via mail.

Drop Box ​ 

Drop your payment by check or money order, in the envelope that came with your bill. No cash payments, please. The Moses Lake, Quincy and Royal City offices have drop boxes attached to their buildings. Ephrata has a stand-alone drop box in the parking lot.

*During this time it may take longer than usual to process payments received via drop box.

Please note 

If you are having trouble paying your power bill during these unprecedented times, the best thing to do is to give us a call and discuss the options we have in place to help you during this time. Contact a customer service representative by calling 509-766-2505 during normal business hours.

We are also doing the following for our core residential, business and irrigation customers:

  • Waiving late payments
  • Halting disconnects for non-payments
  • Making payment arrangements 

This applies to those customers part of rate schedule 1, 2, 3, or 7.

We also have other local agencies we can direct residential customers to that may be able to provide additional help.

Frequently asked questions

Until further notice all of our offices and all facilities are closed to public access. This includes the Wanapum Heritage Center and the Grant PUD visitors center.

If you are having difficulties paying your power bill, please call our customer service line 509-766-2505. They can discuss modified payment plans, possible payment assistance through Share-the-Warmth program, or referrals to other payment assistance programs in the county. Read more....

Update 5/7/2020:

Grant PUD is pleased to announce that our boat launches and most recreation areas will open at noon, May 8. The following restrictions apply for the safety of our visitors and employees:

  • At Crescent Bar: Only the boat launches and boat-launch parking lots will open. The rest of the amenities in this recreation area have potential to attract large groups of people, making it extremely difficult to maintain safe social distancing. Until further notice, the campground, beaches, golf course, trail, marina and fuel service will remain closed. We'll continue to assess risk levels and adjust accordingly.
  • At every other Grant PUD recreation area: Only day-use amenities, including boat launches, will reopen. Campgrounds will remain closed.
  • Restrooms: Only a minimal number of restrooms will be open at our recreation sites.
  • Centers: The Wanapum Heritage Center and Wanapum Dam Visitors Center will remain closed until further notice.

We thank everyone for your patience as we work together to safely reopen our recreation facilities.

Our top priorities are the safe and the reliable operations of our mission-critical services, including electricity and fiber-optics communications. Without these, all our customers and the greater region would suffer severe hardship. Our analysis over the last two weeks concluded that we have the equipment and supplies necessary to reopen the above amenities without jeopardizing these mission-critical services.

While out enjoying Grant PUD's recreation areas, please practice the following rules from local, state and federal health agencies to reduce risk to public health, and demonstrate that we can keep our recreation facilities open:

  • Adhere to the governor's order to recreate close to home.
  • Please be respectful to employees at our recreation sites. They are there to help keep you safe and our recreation amenities functioning.
  • Maintain at least six feet between yourselves and those outside of your immediate household.
  • Follow posted information and respect areas that remain closed.
  • Bring your own water, soap and hand sanitizer with you and wash your hands often.
  • Take your garbage with you when leaving a recreation area.
  • Stay home if you're not feeling well.

With the cooperation of the public adhering to these rules, we hope to keep amenities open. We will be monitoring the situation and will take appropriate actions as needed to protect public health.

Thanks, again, for your patience, stay safe and enjoy the Columbia River and Grant PUD recreation areas. For additional information about Grant PUD's recreation sites, visit www.grantpud.org/visit-us.

Update 5/6/2020: Click here to read letter from Kevin Nordt, General Manager and CEO

5/1/2020 - Grant PUD is evaluating when it can reopen its recreation sites, which were closed in March because of the Coronavirus (COVID-19) pandemic.

Grant PUD operates 20 recreation sites on the Columbia River. During the pandemic, the utility is placing the highest priority on keeping its mission critical systems functioning. These systems include safely operating our dams to provide power generation, manage river flows and accommodate fish passage, as well as delivering power to our customers, and operating our fiber optic network.

Given the importance of these systems to the public, Grant PUD will consider the impacts of opening its recreation sites on mission-critical resources and employee and public health before it makes the decision to reopen.

No timeline has yet been set for reopening the recreation sites, but once more information is known, the utility will provide notification through its regular communication channels, including local media, its Facebook page and the website. Read more...

If you are in a position where you would like to help others please consider a contribution to our Share the Warmth program. Share the Warmth helps those in need pay their power bill. You can simply follow the donation instructions on your bill or call 509-766-2505 to make a donation over the phone.

Other resources

Download one of the free comic book coloring pages and watch your kids have fun with Grant PUD's safety superheroes, Surge and Electricia. They'll learn tips for outdoor and in the home electrical safety, energy conservation and recreation safety. Learn more....

Respuesta de Grant PUD ante el COVID-19 

​Mientras que todos nosotros en Grant PUD trabajamos durante nuestra respuesta ante el COVID-19, queremos asegurar a nuestros clientes que nuestros equipos continúan con sus actividades diarias prestando servicio y apoyo a todos en el Condado de Grant. 

Como medida de precaución, para la seguridad de nuestros clientes y empleados, hemos restringido el acceso público a todas las instalaciones de Grant PUD hasta nuevo aviso. Sin embargo, seguimos trabajando y estamos dedicados a seguir generando y proporcionando servicio eléctrico y manteniendo nuestra red de fibra-óptica de alta velocidad para nuestros clientes. 

Nuestro personal seguirá respondiendo a las fallas eléctricas y emergencias a cualquier hora del día. Si tiene una interrupción en el servicio eléctrico, simplemente llame a nuestro servicio de fallas eléctricas, al 800-216-5226 a cualquier hora del día. 

Agradecemos la paciencia y comprensión mostradas por nuestros clientes, pues hemos tomado estas medidas de precaución para proteger las funciones importantes para cumplir nuestra misión.

Estamos listos para ayudarle

Aun cuando nuestras oficinas están temporalmente cerradas al público, seguimos aquí para satisfacer sus necesidades. Nuestras líneas telefónicas están abiertas de lunes a viernes durante el horario normal de oficina. Para cualquier asunto no urgente, considere enviarnos un mensaje por correo electrónico a This email address is being protected from spambots. You need JavaScript enabled to view it. donde su solicitud será considerada con prontitud.

¿Desea pagar su factura? Vea las formas de pago indicadas abajo:

 Por internet en grantpud.org

Visite nuestra página web y suscríbase a una cuenta "ePay" para pagar sus facturas con tarjeta de crédito/débito o por retiro automático de su cuenta de cheques o ahorros. Nuestros clientes tienen la opción de pagar su factura en línea al utilizar tan solo su número de cuenta y código zip. De esta manera no hay necesidad de crear una login/password.

Por teléfono

Favor llamar al 509-766-2505 durante horas de oficina para pagar su factura. Usted puede usar o el sistema automatizado o hablar con uno de nuestros agentes de servicio al cliente. Favor tener a mano lo siguiente antes de llamar:

• Su número de cuenta de Grant PUD
• Su forma de pagar y datos apropiados
• El monto que desea pagar

Por correo (U.S. Postal Service) 

Usar el sobre incluído con su factura para enviar
su pago de cheque o giro postal a:

Grant PUD
PO Box 1519
Moses Lake, WA 98837

*Favor de no enviar pago en efectivo. 

Por buzón dedicado

Para el depósito de pagos las oficinas de Moses Lake, Quincy y Royal City tienen buzones dedicados en una pared exterior. La oficina de Ephrata tiene buzón en el parqueo. No se reciben pagos en efectivo.

Preguntas más frecuentes

Seguimos operando nuestras oficinas, pero como precaución para nuestros empleados y el público, nuestras oficinas e instalaciones están cerradas al acceso público hasta nuevo aviso. Esto incluye el Centro Wanapum Heritage Center y los centros de visitantes de Grant PUD.

Si tiene dificultades para pagar su factura eléctrica, llame a nuestro servicio al cliente, al 509-766-2505. Allí podrá hablar sobre planes de pago modificado, posible asistencia de pago a través del programa Share-the-Warmth o se le remitirá a otros programas de asistencia de pago en el condado. Más información...

Grant PUD está evaluando cuándo puede reabrir sus sitios de recreación, que se cerraron en marzo debido a la pandemia de Coronavirus (COVID-19).

Grant PUD opera 20 sitios de recreación en el río Columbia. Durante la pandemia, la empresa de servicios públicos asigna la máxima prioridad a mantener en funcionamiento sus sistemas más importantes. Estos sistemas incluyen operar de manera segura nuestras represas para proporcionar generación de energía, administrar los caudales de los ríos y acomodar el paso de peces, así como también suministrar energía a nuestros clientes y operar nuestra red de fibra óptica.

Dada la importancia de estos sistemas para el público, Grant PUD considerará el impacto de abrir sus sitios de recreación en los recursos de misión crítica y la salud pública y de los empleados antes de tomar la decisión de reabrir.

Aún no se ha establecido un cronograma para reabrir los sitios de recreación, pero una vez que se conozca más información, la compañía proporcionará notificaciones a través de sus canales de comunicación regulares, incluidos los medios locales, su página de Facebook y el sitio web www.grantpud.org.

Si usted está en una situación en la que desea ayudar a otros, considere hacer un aporte a nuestro programa Share the Warmth. Share the Warmth ayuda a las personas necesitadas a pagar su factura eléctrica. Simplemente siga las instrucciones de donación en su factura o llame al 509-766-2505 para hacer un donativo por teléfono.

Otros recursos

Descargue las páginas de las historietas gratis para colorear y vea a sus hijos divertirse con los superhéroes de Grant PUD, Surge y Electricia. Aprenderán consejos de seguridad eléctrica al aire libre y en la casa, conservación de energía y seguridad recreativa. Más información...