Frequently Asked Questions - High Speed Network Fiber
Having options is always a good thing! We have several service providers available for you to choose. Your service provider will be your primary contact for your network connection, so it's important that you take the time to see what they have to offer and choose the one that best meets your needs.
After you choose a service provider, your service provider will coordinate the installation of needed equipment, including a device called a gateway, at your location. Your provider should be able to give you a timeline for when your service will be available. Your service provider will also be able to recommend any equipment that you might want inside your home, including a wireless router if that's something you want to use to connect your devices to the network.
Your first point of contact is your service provider for all problems with the network. The provider will coordinate network problems with us. If you have purchased premium network services from your provider, then we can provide 24/7 troubleshooting for network issues. The hours for regular service troubleshooting are weekdays from 9 a.m. to 5 p.m. If think you might need after-hours troubleshooting, then ask your service provider about premium service.