May 18, 2017 Ephrata local office hours change in June

EPHRATA, Wash. – In response to changes in customer preferences, and technological advances in customer service, Grant PUD office hours will change to 8 a.m.-12 p.m. and 12:30 p.m. – 4:30 p.m. June 1.

The changes align with Grant PUD’s desire to be responsive to local needs. Grant PUD began offering online payment options in 2007. At its inception, only seven percent of customers utilized this service. Today that number is over 40 percent and growing as more and more customers make the transition toward online payment platforms.

Grant PUD offers a number of billing and payment programs designed to meet the individual preference of customers. After unusually cold seasonal temperatures, bills were on average, 20-25 percent higher in January through March. To avoid the seasonal peaks and valleys that weather extremes bring, customers have the opportunity to smooth their monthly payments out with a level payment program called BudgetPay. This program gives customers the assurance of a predictable bill each month and makes managing a monthly budget easier. To make the change to BudgetPay call customer service at (509) 766-2505.

Customers will continue to have access to a customer service representative during the hours of 8 a.m.-5 p.m. Monday through Friday by calling at (509) 766-2505 or visiting grantpud.org any time.

MEDIA CONTACT(S):

Public Affairs

(509) 754-5035 / publicaffairs@gcpud.org

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